About Bay Stoves

Bay Stoves, located in Annapolis, provides fireplaces, chimneys, and hearth products, as well as hearth services to the surrounding areas. The business has been highly praised by customers for their knowledgeable and respectful service. One customer mentioned that the office staff, specifically Cathy, was amazing and very knowledgeable, taking the time to understand the customer's needs on a personal level. The techs were also praised for respecting the customer's house and protecting their working area. They shared their concerns and assured the customer that everything passed inspection and was safe to use. Another customer highlighted the outstanding workmanship and knowledge of the installers, and recommended the business highly to family and friends. A different customer appreciated the patience and help of Robin in selecting the right fireplaces for their house, and praised the competence of the install and service team, led by Eric. In general, Bay Stoves is commended for their professionalism, knowledge, and respectful service. It is noted that there may be a wait for service, but customers are glad they chose Bay Stoves once the service is provided.

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Reviews for Bay Stoves

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Aug 2024
We have used Bay Stoves for chimney cleaning and other services and have always been exceptionally happy...so it was a no-brainer where to turn when we decided to upgrade our aging fireplace insert with an efficient, pellet stove insert (Enviro - M55C). Everybody we have worked with has been prompt, responsive and very professional. I was particularly struck by the care and attention to detail that was given. Our old insert had to be surgically removed. The Bay Stoves team showed great concern to ensure there was no damage done to our home as they extracted the old cast iron...not an easy task. We are extremely happy with the end result and are now eager for the...read full review
Jan 2024
Bay Stoves was used by the owners prior to my purchase of the house, so we decided to give them a shot.Cathy who works in the office took my call and was amazing. She is very knowledgeable and gets to understand your needs on a personal level.We had a couple other companies come out prior who tried to upsell us on everything and even told us we shouldn't be using the fireplace.After meeting with the techs (who actually respected your house and protected their working area) they laid everything out, shared their concerns and assured us everything passed and we could use the fireplace. They did suggest some items to address later down the road but didn't push us to have...read full review
Dec 2023
From picking out the fireplace to installation, Bay Stoves’ team was outstanding. The workmanship was very professional. The installers were quite knowledgeable and courteous. You can’t go wrong with this business. I highly recommend it to my family and friends.