I have been working with service personnel in the real estate property management business, for over three decades. When someone is exceptional, it has to be said. I've had two fantastic experiences with Sledge; they were recommended to me through a warranty company. My experience has been that warranty companies don't usually send Grade A techs, since those companies usually have more than enough work and don't get involved with warranty claims. Sledge has set the bar for HVAC service. I've had interractions with Tony, Josh and Candace. Every single one of them were beyond professional. Candace made me feel like Sledge had my back. I was... read full review
August 2024
Technician arrived with time windows given to me in scheduled appointment. I consider him quite professional in his interaction with me as a Microf customer in explaining to me the reason for the A/C blackout which appears to have been weather related (recent storm) parts had to be ordered so l was put back on the schedule for resolution as early as tomorrow. Because of his personality, despite the discomfort and inconvenience of not not having a functioning A/C l felt confident he really cares.
August 2024
Very friendly and communicative. Josh (technician) was extremely friendly and knowledgeable. Diagnosed the problem and got fixed in 30 minutes. Was more than happy to explain what he was doing, why, and why the fix would work. Would hire again.
I have been working with service personnel in the real estate property management business, for over three decades. When someone is exceptional, it has to be said. I've had two fantastic experiences with Sledge; they were recommended to me through a warranty company. My experience has been that warranty companies don't usually send Grade A techs, since those companies usually have more than enough work and don't get involved with warranty claims. Sledge has set the bar for HVAC service. I've had interractions with Tony, Josh and Candace. Every single one of them were beyond professional. Candace made me feel like Sledge had my back. I was... read full review
Technician arrived with time windows given to me in scheduled appointment. I consider him quite professional in his interaction with me as a Microf customer in explaining to me the reason for the A/C blackout which appears to have been weather related (recent storm) parts had to be ordered so l was put back on the schedule for resolution as early as tomorrow. Because of his personality, despite the discomfort and inconvenience of not not having a functioning A/C l felt confident he really cares.
Very friendly and communicative. Josh (technician) was extremely friendly and knowledgeable. Diagnosed the problem and got fixed in 30 minutes. Was more than happy to explain what he was doing, why, and why the fix would work. Would hire again.