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Reviews for Mr. Tire Auto Service Centers
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Mr. Tire Auto Service Centers
15630A Old Columbia Pike, Burtonsville
Directions Call Website Suggest an Edit
15630A Old Columbia Pike, Burtonsville
Directions Call Website Suggest an Edit
I took my car to have my four wheels aligned and balanced. Although I did not have an appointment, staff accepted me as a walk-in. They were polite and completed the alignment and balancing in a timely fashion and then I was on my way.
The staff was awesome!!! I had brake work done along with new tires. They communicated very well and kept me in the loop with the progress with my truck. They even offer financing options for auto work, which is a lifesaver. I will use this location in the future for all of my auto needs.
The store gets 5 stars but the call center gets 0 stars (hence the overall 4 star rating). Called Monday. Made an appointment for 2 replacement tires and a front end alignment for Friday at noon. They told me they would order the 2 tires I needed.
Showed up and no appointment in system, no tires ordered, and nothing known about this at the store.
The store clerk worked his magic and found the tires I needed from the nearby warehouse. Sent someone to pick them up and got it all done in about 2 hours. So frustrating when you make a plan but the call center is totally incompetent!
My advice: call and insist on speaking... read full review