About Hand and Stone Massage and Facial Spa
Reviews for Hand and Stone Massage and Facial Spa
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 7PM
Sunday: 10AM - 6PM
Hand and Stone Massage and Facial Spa is a luxury day spa in Brandywine, MD, offering a range of services including massage therapy, facial services, and hair removal. The spa provides a relaxing and rejuvenating experience with top-notch treatments in a clean and inviting environment. Licensed therapists and estheticians customize each treatment to meet the needs of each client, ensuring a refreshing and revitalizing experience. Guests can expect an amazing experience, from the aromatherapy massages to the facials, with exceptional customer service throughout. The staff is knowledgeable, professional, patient, and welcoming, providing great feedback and suggestions for improvement. Customers have praised the front desk staff for their friendliness, and the therapists, such as Kayla and Taj, for their attentiveness and skill in providing relaxing and effective services. However, some customers have also noted that professionalism should be maintained at all times, including avoiding inappropriate language. Overall, Hand and Stone Massage and Facial Spa is a highly regarded establishment that offers a luxurious and rejuvenating spa experience, with a focus on customized treatments and exceptional customer service.
I’ve reached out at least four times over the past two months regarding my membership. While they initially put it on hold for three months, they later failed to restore it and I lost all of my points. The last time I called, I was told management was overwhelmed and that I should keep following up during the manager’s availability—even though the manager doesn’t work a standard 9–5. Having to repeatedly chase someone after leaving multiple messages with no call back is extremely unprofessional. On top of that, this location rarely had strong massage therapists, and due to the lack of communication and accountability, I won’t be doing business here again.
I enjoyed my facial with Renata. My first time there. She made my face feel wonderful and full of life again. It was so so smooth when she finished and a nice glow. I enjoyed talking to her during my session. I had a nice relaxing experience AND DEFINITELY WILL BE BACK. I already booked my appointment.
Thank you Renata
Wherever I travel, I am sure to get a massage and my experience at the spas in Aruba, Korea and Miami, is in competition with Devinne at Hand and Stone Massage Facial Spa,
Excellent customer service experience from the front desk and excellent and professional customer service experience from my Massage Therapist, Devinne.