I've heard horror stories about this company's responsiveness to service requests, but I wanted to try them out because they have excellent customer service. It could have been a better experience from beginning to end. Take a month to receive the proposal. I called every week for four weeks for a status update on the glass replacement and was provided with the same excuse each time. If you are looking for a trusted, reliable, responsive company that can take care of your issue quickly, S Albert Glass is not that company.
July 2023
S Albert has done several repair jobs on some storefront doors for us. However, the last several times I have called, they were non-responsive (I was promised calls back that never came). Today, the same thing happened. They have refused to look at a pair of doors where we were charged $2,600 to install arms to protect the doors from swinging in the wind, but the doors continue to be damaged by swinging in the wind.Service: General door repair
March 2023
RUDE. First, it took a long time for them to respond to my request for service. When I was finally contacted by someone I called the number back they left for someone named Keyon. He was so unprofessional, rude and aggressive on the phone I didn't even move forward with making an appointment. When I asked when was a good time to meet he gave a window of time. When I selected a time within that window he immediately said no that won't work. He made it seem like he was doing me a favor to even meet with me. Probably the same guy from the other reviews! No thanks, I'll give my large glass project to someone else. If that phone call was any indication of how... read full review
I've heard horror stories about this company's responsiveness to service requests, but I wanted to try them out because they have excellent customer service. It could have been a better experience from beginning to end. Take a month to receive the proposal. I called every week for four weeks for a status update on the glass replacement and was provided with the same excuse each time. If you are looking for a trusted, reliable, responsive company that can take care of your issue quickly, S Albert Glass is not that company.
S Albert has done several repair jobs on some storefront doors for us. However, the last several times I have called, they were non-responsive (I was promised calls back that never came). Today, the same thing happened. They have refused to look at a pair of doors where we were charged $2,600 to install arms to protect the doors from swinging in the wind, but the doors continue to be damaged by swinging in the wind.Service: General door repair
RUDE. First, it took a long time for them to respond to my request for service. When I was finally contacted by someone I called the number back they left for someone named Keyon. He was so unprofessional, rude and aggressive on the phone I didn't even move forward with making an appointment. When I asked when was a good time to meet he gave a window of time. When I selected a time within that window he immediately said no that won't work. He made it seem like he was doing me a favor to even meet with me. Probably the same guy from the other reviews! No thanks, I'll give my large glass project to someone else. If that phone call was any indication of how... read full review