Heart and Paw has truly the most kind and caring staff I have ever experienced. My dog had a poor experience at his first vet and heart and paw has done nothing but work towards creating positive and friendly visits. My dog is quite the challenge and they have worked so hard to meet his needs and troubleshoot. They are so understanding to problems and truly work from a behavioral standpoint. They are a team of incredible and kind people who truly have made our lives so much easier by understanding and supporting our dog through some tough stuff.
August 2024
The staff was incredibly friendly and attentive. Plus, there was essentially no wait time once in office, I was seen as soon as I walked in the door. However, their schedule wasn't very accommodating for a sick visit (cough) and a routine vaccination appointment that I had scheduled was canceled with minimal notice via a very long confusing text. They gave me one time slot as an alternative, which didn't work. Overall, I'd come back but client communication and scheduling could be improved.
May 2024
Everyone here is always so kind. They let me help with my pup when blood is drawn, even though I probably just get in the way. They use LOTS of treats to help soothe him and are always happy to play on the floor with him. Dr. K remembers her patients and is always willing to chat about any concerns. My pup is reactive to other dogs and gets anxious with shots, but they treat him as if he is an angel. When I mention concerns with his meds, they are immediately willing to try something else to help everyone.
Heart and Paw has truly the most kind and caring staff I have ever experienced. My dog had a poor experience at his first vet and heart and paw has done nothing but work towards creating positive and friendly visits. My dog is quite the challenge and they have worked so hard to meet his needs and troubleshoot. They are so understanding to problems and truly work from a behavioral standpoint. They are a team of incredible and kind people who truly have made our lives so much easier by understanding and supporting our dog through some tough stuff.
The staff was incredibly friendly and attentive. Plus, there was essentially no wait time once in office, I was seen as soon as I walked in the door. However, their schedule wasn't very accommodating for a sick visit (cough) and a routine vaccination appointment that I had scheduled was canceled with minimal notice via a very long confusing text. They gave me one time slot as an alternative, which didn't work. Overall, I'd come back but client communication and scheduling could be improved.
Everyone here is always so kind. They let me help with my pup when blood is drawn, even though I probably just get in the way. They use LOTS of treats to help soothe him and are always happy to play on the floor with him. Dr. K remembers her patients and is always willing to chat about any concerns. My pup is reactive to other dogs and gets anxious with shots, but they treat him as if he is an angel. When I mention concerns with his meds, they are immediately willing to try something else to help everyone.