Geek Squad

Geek Squad, a service available at more than 1,100 Best Buy stores, offers repair, installation, and setup for various tech products. They can help with computer repair, TV and home theater setup, cell phone repair, and more. However, there have been issues with the HP Envy keyboard's responsiveness, as reported by a customer. The customer brought the computer back on the same day of purchase, but the tech guys couldn't find anything wrong. The issue persisted, causing frustration and random entry of text. The customer advises against buying the HP Envy due to this problem and its high price. On a positive note, another customer had a great experience at the Best Buy in Annapolis. The staff was welcoming and helpful, providing detailed information on products and assisting with setting up items. The customer appreciated the sincere concern shown for their purchases. A different customer also had a great experience with Jack, an associate at Best Buy. Jack was knowledgeable, friendly, and helpful, providing information on the TV they wanted, suggesting sound bars, and even recommending a movie to watch on the new TV. The customer highly appreciated Jack's excellent customer service and recommended him. In summary, Geek Squad offers various tech services but has received a report of a keyboard responsiveness issue with the HP Envy. Best Buy stores, like the one in Annapolis, have been praised for their excellent customer service and product knowledge. Specific associates, like Jack, have been commended for their exceptional assistance and friendly demeanor.