They were punctual, friendly and professional. The before/after pictures tell the story: they appear to have done a great job. Yes, there's lots of upselling, but that's the business they're in. It's like the gas station asking if you want a premium carwash... If you don't want that, just say No.
August 2024
The technician, Gerry, opened the door to our laundry/furnace room the wrong way (IE it opens out and he pulled it inwards) tearing the door out of the door frame on July 2, 2024. Red River Furnace and Duct Cleaning representative Lori was going to speak with the technician on July 2, 2024 and has not returned my calls/emails since. The technician also had a lot to say about the installation of the furnace, > 10 years ago. It was installed by the same company. Needless to say, I will not be using them again and would caution others that their accountability for their workers is non existent. I would give negative stars if possible as I guess this will be my... read full review
February 2024
Red River has seriously saved the day for us.We did so much trial and error with many different things on our furnace, and nothing would fix it.We had an issue with our flame sensor and kept having errors (which would eventually cause the furnace to fail).We consulted with several companies and HVAC professionals and were still trying to figure it out.They did an excellent job of separating everything, troubleshooting, and cleaning it properly, and finally, the errors disappeared!Thank you so much for fixing our furnace and all the insight; it's been working for several weeks.We would highly recommend Red River for their services and expertise, especially if you... read full review
They were punctual, friendly and professional. The before/after pictures tell the story: they appear to have done a great job. Yes, there's lots of upselling, but that's the business they're in. It's like the gas station asking if you want a premium carwash... If you don't want that, just say No.
The technician, Gerry, opened the door to our laundry/furnace room the wrong way (IE it opens out and he pulled it inwards) tearing the door out of the door frame on July 2, 2024. Red River Furnace and Duct Cleaning representative Lori was going to speak with the technician on July 2, 2024 and has not returned my calls/emails since. The technician also had a lot to say about the installation of the furnace, > 10 years ago. It was installed by the same company. Needless to say, I will not be using them again and would caution others that their accountability for their workers is non existent. I would give negative stars if possible as I guess this will be my... read full review
Red River has seriously saved the day for us.We did so much trial and error with many different things on our furnace, and nothing would fix it.We had an issue with our flame sensor and kept having errors (which would eventually cause the furnace to fail).We consulted with several companies and HVAC professionals and were still trying to figure it out.They did an excellent job of separating everything, troubleshooting, and cleaning it properly, and finally, the errors disappeared!Thank you so much for fixing our furnace and all the insight; it's been working for several weeks.We would highly recommend Red River for their services and expertise, especially if you... read full review