Reviews for UMass Memorial Medical Center Family Medicine
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Ratings
Google: 3.6/5 Facebook: 3.9/5UMass Memorial Medical Center Family Medicine
55 N Lake Ave, Worcester
Directions Call Website Pricelist Suggest an Edit
UMass Memorial Medical Center Family Medicine is known for its exceptional care provided by doctors and nurses, particularly in specialties like cardiology, neurology, vascular care, and diabetes management. Patients consistently praise the kindness, compassion, and professionalism of the staff. However, the experience in the Emergency Room (ER) is often described as contrasting. While the triage nurses and medical professionals are highly regarded, the check-in process has been criticized for inefficiency and a lack of basic competence. Patients have reported long wait times, ranging from 12 to 14 hours, and have found the check-in staff to be unhelpful and even rude. The condition of the ER waiting area has also been a source of concern, with reports of blood on the floor, trash, and a general lack of cleanliness. Despite these issues, patients who eventually receive medical attention in the ER report positive experiences with the doctors and nurses, highlighting a disconnect between the initial check-in process and the quality of care provided within the ER itself.