Recently took an elderly family member to the Endocrinology Department at Reliant Medical Group - Neponsit. Unfortunately not much has improved here. There continues to be high turnover in this Department. My mother always has a new Endocrinologist (the fifth one in 7 years). Each time there is a new Endocrinologist, her treatment plan changes per the direction of the new doctor. She does not have much input into the treatment plan as well. As a result, there is no consistency in her treatment plan from year to year since there is a new doctor here who changes her existing treatment plan. Staff here appears aloof, robotic and don't smile. It appears most staff in... read full review
December 2022
I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant doctor. there was literally nothing explaining what this payment was for.It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed.I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil.No such luck. I was... read full review
October 2022
I had to go for a MRI of my brain. I had to travel over an hour to get there and wanted to be sure to be on time so I got there at noon for a 12:30 appointment. I checked in and waited in the MRI waiting room until 12:30... 12:40.... 12:50... 1:00. I noticed during that hour no one had been called in ???Something seemed wrong so I went to desk and stated that I had 12:30 and it was 1:00 and nobody has said anything. Very nice lady explained they were an hour behind and I should have been told that at check in ?? Another very nice lady saw my concern and went in back and verified they were an hour behind. Different stories for delay - electric issue, equipment problem,... read full review
Recently took an elderly family member to the Endocrinology Department at Reliant Medical Group - Neponsit. Unfortunately not much has improved here. There continues to be high turnover in this Department. My mother always has a new Endocrinologist (the fifth one in 7 years). Each time there is a new Endocrinologist, her treatment plan changes per the direction of the new doctor. She does not have much input into the treatment plan as well. As a result, there is no consistency in her treatment plan from year to year since there is a new doctor here who changes her existing treatment plan. Staff here appears aloof, robotic and don't smile. It appears most staff in... read full review
I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant doctor. there was literally nothing explaining what this payment was for.It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed.I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil.No such luck. I was... read full review
I had to go for a MRI of my brain. I had to travel over an hour to get there and wanted to be sure to be on time so I got there at noon for a 12:30 appointment. I checked in and waited in the MRI waiting room until 12:30... 12:40.... 12:50... 1:00. I noticed during that hour no one had been called in ???Something seemed wrong so I went to desk and stated that I had 12:30 and it was 1:00 and nobody has said anything. Very nice lady explained they were an hour behind and I should have been told that at check in ?? Another very nice lady saw my concern and went in back and verified they were an hour behind. Different stories for delay - electric issue, equipment problem,... read full review