Reliant Medical Group Laboratory

Nov 2023

Recently took an elderly family member to the Endocrinology Department at Reliant Medical Group - Neponsit. Unfortunately not much has improved here. There continues to be high turnover in this Department. My mother always has a new Endocrinologist (the fifth one in 7 years). Each time there is a new Endocrinologist, her treatment plan changes per the direction of the new doctor. She does not have much input into the treatment plan as well. As a result, there is no consistency in her treatment plan from year to year since there is a new doctor here who changes her existing treatment plan. Staff here appears aloof, robotic and don't smile. It appears most staff in this department including the Endo front desk secretaries don't know how to effectively deal with the geriatric population (over 65). It is so sad how Reliant Medical - Neponist has gone down hill so fast. The care under the Fallon Staff was so much better. Also, my simple advice: If you are having a bad day Staff, please don't take it out on the patients.

Dec 2022

I received a mystery bill of $426.17 for services performed at St. Vincent's hospital by a Reliant doctor. there was literally nothing explaining what this payment was for.It indicated that it was for a surgical procedure. But I never had surgery. If this procedure were performed at my local Reliant office, I would not have a $250.00 co-pay. AND THIS WAS NEVER EXPLAINED TO ME BEFORE THE VISIT. Otherwise, the visit would have been covered by my insurance. Or at least be much less than the $426 I was billed.I called to get more information and to ask for assistance as with winter being here, $426 could purchase nearly 100 gallons of heating oil.No such luck. I was forced into maxing out my card in order to pay $375 of the $426 I owed. Even though this means that I won't be able to adequately heat my home this season. They happily took what I have left in my account leaving $2.77 and offered nothing but to extend the payment period. If I don't have the money now, I won't have it later either. Now I need to call my oil supplier and have them stop automatic delivery as I have no way to pay for it.I think it ironic that a hospital named after a Christian saint is more interested in bill collection than those who must choose between a life necessity and keeping bill collectors at bay.I wonder if the hospital would allow me to sleep in their atrium.

Oct 2022

I had to go for a MRI of my brain. I had to travel over an hour to get there and wanted to be sure to be on time so I got there at noon for a 12:30 appointment. I checked in and waited in the MRI waiting room until 12:30... 12:40.... 12:50... 1:00. I noticed during that hour no one had been called in ???Something seemed wrong so I went to desk and stated that I had 12:30 and it was 1:00 and nobody has said anything. Very nice lady explained they were an hour behind and I should have been told that at check in ?? Another very nice lady saw my concern and went in back and verified they were an hour behind. Different stories for delay - electric issue, equipment problem, patients issues ???? As 1:30 came and went I went to deck and inquired. Empathetic lady called and was told another 25 minutes. The other lady went in back to MRI unit and came back completely embarrassed that it was delayed again. Having a brain MRI is not a small deal and the total lack of professionalism by the MRI unit caused me to lose all confidence in them. in my opinion something was wrong and they could not control it or admit to it. I had no confidence when I would be seen and was afraid that i would be kept and shuffled around or told at 5:00 PM too bad. I have changed my doctor because of this and going Brig Mass where they are professional and competent.BTW- the staff that faces off against patients in the check in process are WONDERFUL AND EMPATHETIC... they should be given a raise.TOO BAD I HAD TO GIVE ONE STAR