Jacqueline Jase Face & Body Center, LLC

I was on tour for 5 weeks with a rock band and knew I would need my 2 week eyelash fill while I was in New York or Massachusetts. I was worried getting a fill from another salon other than the one I trusted back at home for 6 months, but Jacqueline came through for me! She was able to schedule me in the day after I called, since I was only in town for 24 hours before. Her studio is super adorable and professional and I am so happy I came across her business for my eyelash fill. She fit me in without any problems and accommodated the fact that my studio used a different brand of lashes on me previously. I feel like most studios would have turned me down for that reason... read full review

My GPS mistakenly took me to a different location so I was unable to arrive for my appointment with Jacqueline on time. When I called to explain what had happened I was screamed at and I felt totally disrespected. I wasn't even offered another appointment. I was then subsequently charged the full price for no service. I fully understand that some professional businesses change 20% , 30% or even 50 % for a no show but being charged 100% for absolutely no service, unless you consider rudeness , unprofessionalism and a lack of empathy standard bearers for service these days – Well it's all just a little bit too much.

My GPS mistakenly took me to a different location so I was unable to arrive for my appointment with Jacqueline on time. When I called to explain what had happened I was screamed at and I felt totally disrespected. I wasn’t even offered another appointment. I was then subsequently charged the full price for no service. I fully understand that some professional businesses change 20% , 30% or even 50 % for a no show but being charged 100% for absolutely no service, unless you consider rudeness , unprofessionalism and a lack of empathy standard bearers for service these days – Well it’s all just a little bit too much.