Make them your first call. I LOVE our 7 year old LG fridge but we started to have an issue with the defrost feature on the freezer fan, so after a month of defrosting the fan with a hair dryer and hoping for the best, we finally had to have someone come look. The first person tried but couldn't fix it, said they don't make the parts anymore and didn't put it back correctly which made the freezer stop cooling and ice maker stop working. We reached out to LG directly hoping their tech could fix it, but they use 3rd party people and the only "LG techs" were in lower CT and the scheduling was a NIGHTMARE because they wouldn't come this way... read full review
October 2024
We were beyond happy with the communication and speed of repair for the ice machine in our GE refrigerator. We were covered under warranty by a third party (New Leaf), however we feel like we were still treated as any other paying customer. They were very responsive and fast with coming out to diagnose, and as soon as the part came in they called and even offered to come out to finish the repair same day, which didn’t work with our schedule but had a number of options within a couple of days as well! Dave who came to evaluate as well as complete the repair was friendly and efficient. Thank you for making this process so easy!
January 2024
We so appreciated Dave’s honesty and integrity when he came to assess our dishwasher. I only wish Harrity sold appliances as well so we could do more business with them. Highly recommend!
Make them your first call. I LOVE our 7 year old LG fridge but we started to have an issue with the defrost feature on the freezer fan, so after a month of defrosting the fan with a hair dryer and hoping for the best, we finally had to have someone come look. The first person tried but couldn't fix it, said they don't make the parts anymore and didn't put it back correctly which made the freezer stop cooling and ice maker stop working. We reached out to LG directly hoping their tech could fix it, but they use 3rd party people and the only "LG techs" were in lower CT and the scheduling was a NIGHTMARE because they wouldn't come this way... read full review
We were beyond happy with the communication and speed of repair for the ice machine in our GE refrigerator. We were covered under warranty by a third party (New Leaf), however we feel like we were still treated as any other paying customer. They were very responsive and fast with coming out to diagnose, and as soon as the part came in they called and even offered to come out to finish the repair same day, which didn’t work with our schedule but had a number of options within a couple of days as well! Dave who came to evaluate as well as complete the repair was friendly and efficient. Thank you for making this process so easy!
We so appreciated Dave’s honesty and integrity when he came to assess our dishwasher. I only wish Harrity sold appliances as well so we could do more business with them. Highly recommend!