I really only dealt with one glass replacement company in my local area because honestly, that's all I knew existed. It wasn't until they wanted to charge me $120 for a repair stating that my insurance "wasn't comprehensive". So I decided to call my insurance broker who assured me that any and all glass repair/replacement was fully covered and to never use that company again (::cough cough:: Safelite ::cough cough::). They recommended Glass America, put a claim through and Glass America called and scheduled a full windshield replacement 3 days later at no charge. The technician was amazing. He arrived exactly when he said he would, made sure I... read full review
November 2020
My name is joie mullen, I work at McGovern in the service dept as an advisor. Part of my job is helping to assist customers in their windshield repair/replacement needs and recommend & help facilitate the procedure with a professional and amazing outcome.We were not using Glass America at that time, but I liked the rep, Sue Ramos, so I thought I would give the company a try. Happy that I did, because I continued to work with her on numerous repairs for my customers, that were also always happy with the work completed.I had been relocated to another McGovern and Sue put me in touch with the rep for that area Tim Trepanier. Words can not express how completely impressed... read full review
November 2020
The customer service was amazing I called and within 3 days they scheduled my appt. The tech met me at work I inform them that I need to be out of the bus yard (work) by 8: 15am and in less than 20 minutes he was done repairing my backquarter panel. Plus they charged me $80. cheaper then Safelite which were asking $309.99.
I really only dealt with one glass replacement company in my local area because honestly, that's all I knew existed. It wasn't until they wanted to charge me $120 for a repair stating that my insurance "wasn't comprehensive". So I decided to call my insurance broker who assured me that any and all glass repair/replacement was fully covered and to never use that company again (::cough cough:: Safelite ::cough cough::). They recommended Glass America, put a claim through and Glass America called and scheduled a full windshield replacement 3 days later at no charge. The technician was amazing. He arrived exactly when he said he would, made sure I... read full review
My name is joie mullen, I work at McGovern in the service dept as an advisor. Part of my job is helping to assist customers in their windshield repair/replacement needs and recommend & help facilitate the procedure with a professional and amazing outcome.We were not using Glass America at that time, but I liked the rep, Sue Ramos, so I thought I would give the company a try. Happy that I did, because I continued to work with her on numerous repairs for my customers, that were also always happy with the work completed.I had been relocated to another McGovern and Sue put me in touch with the rep for that area Tim Trepanier. Words can not express how completely impressed... read full review
The customer service was amazing I called and within 3 days they scheduled my appt. The tech met me at work I inform them that I need to be out of the bus yard (work) by 8: 15am and in less than 20 minutes he was done repairing my backquarter panel. Plus they charged me $80. cheaper then Safelite which were asking $309.99.