The folks at Concept are terrific in all respects and we recommend them without qualification. We have worked with the same people at Concept since 2015. They are professional, trustworthy, highly skilled, prompt, responsive, patient, and courteous. And it starts at the top with Brad at Concept, who possesses all of these traits. Our last interaction days ago was tricky but they came through and went out of their way with the installation and the tedious administrative aspects (not of their making but the making of the supplier) associated with the installation/swap out. Also, the persons from Concept who installed/swapped out our unit were respectful of our place and... read full review
May 2019
I was delighted with Concept. Two courteous guys arrived on time (actually early; having finished their prior job, they called to see whether they could come over sooner than planned) and worked efficiently, patiently answering my questions, sealing around the window to my precise (and probably annoying) specifications, and taking time to explain how our new air conditioner works. On the work order, instead of pages of legalese, I found a simple statement to sign. Jerry, the owner, had written out my requests for his workers. Nothing was left to chance. A-one.
The folks at Concept are terrific in all respects and we recommend them without qualification. We have worked with the same people at Concept since 2015. They are professional, trustworthy, highly skilled, prompt, responsive, patient, and courteous. And it starts at the top with Brad at Concept, who possesses all of these traits. Our last interaction days ago was tricky but they came through and went out of their way with the installation and the tedious administrative aspects (not of their making but the making of the supplier) associated with the installation/swap out. Also, the persons from Concept who installed/swapped out our unit were respectful of our place and... read full review
I was delighted with Concept. Two courteous guys arrived on time (actually early; having finished their prior job, they called to see whether they could come over sooner than planned) and worked efficiently, patiently answering my questions, sealing around the window to my precise (and probably annoying) specifications, and taking time to explain how our new air conditioner works. On the work order, instead of pages of legalese, I found a simple statement to sign. Jerry, the owner, had written out my requests for his workers. Nothing was left to chance. A-one.