We contacted our pest control contractor after a few weeks of waking up with insect bites. We were concerned about bed bugs. They referred us to EnRoute Services. James responded to my call within a couple of hours. Serviceman Royce came out the next day. He was courteous and thorough. He started by taking a history of the events that prompted our concerns and empathized with us. He explained the inspection procedure and drew a picture of what he was looking for. He then did a careful inspection of the beds about which we were concerned. No evidence of bed bugs. No charge for the visit, just reassurance. Next day, James called to ask for feedback. Who does that anymore??...read full review
We contacted our pest control contractor after a few weeks of waking up with insect bites. We were concerned about bed bugs. They referred us to EnRoute Services. James responded to my call within a couple of hours. Serviceman Royce came out the next day. He was courteous and thorough. He started by taking a history of the events that prompted our concerns and empathized with us. He explained the inspection procedure and drew a picture of what he was looking for. He then did a careful inspection of the beds about which we were concerned. No evidence of bed bugs. No charge for the visit, just reassurance. Next day, James called to ask for feedback. Who does that anymore??...read full review