Clothes were not ready on the promised dates. We went there four times only to be given a new date and told to return. Also they took zero accountability when one of our jackets came back damaged.
June 2023
The most unprofessional and incompetent dry cleaner we've ever experienced. This place simply does not deliver. Seriously, avoid it if you value your time and clothing.Ruining clothes - One of my coats had a significant issue after we got it back. The owner promised to fix it and told us to return. We went back FOUR times over the course a month after the initial pick up date and only to be told that he didn't have time to fix it. On my last trip in, I saw the coat had been left on the counter exactly where we had left it a week prior. Ending: they never fixed the issue, complained it wasn't their problem, and we had to leave with a ruined coat. Takes no... read full review
May 2022
NEVER AGAIN! I sent my dress here to be dry-cleaned. They need almost a week. There was a stain in the front and I pointed it out When I picked it up the stain was still there. IT WAS NEVER TREATED! What's more, they are only a delivery location so even though my event was that day the actual place where garments are cleaned is in Chelmsford. VERY bad. They had no explanation. Later that day I went to Royal Cleaners a few miles away in Waltham. They took the dress, got the stain out and charged me a fraction of the price. I will Never trust these people again and ONLY go to Royal Cleaners 922 Main Street Waltham.
Clothes were not ready on the promised dates. We went there four times only to be given a new date and told to return. Also they took zero accountability when one of our jackets came back damaged.
The most unprofessional and incompetent dry cleaner we've ever experienced. This place simply does not deliver. Seriously, avoid it if you value your time and clothing.Ruining clothes - One of my coats had a significant issue after we got it back. The owner promised to fix it and told us to return. We went back FOUR times over the course a month after the initial pick up date and only to be told that he didn't have time to fix it. On my last trip in, I saw the coat had been left on the counter exactly where we had left it a week prior. Ending: they never fixed the issue, complained it wasn't their problem, and we had to leave with a ruined coat. Takes no... read full review
NEVER AGAIN! I sent my dress here to be dry-cleaned. They need almost a week. There was a stain in the front and I pointed it out When I picked it up the stain was still there. IT WAS NEVER TREATED! What's more, they are only a delivery location so even though my event was that day the actual place where garments are cleaned is in Chelmsford. VERY bad. They had no explanation. Later that day I went to Royal Cleaners a few miles away in Waltham. They took the dress, got the stain out and charged me a fraction of the price. I will Never trust these people again and ONLY go to Royal Cleaners 922 Main Street Waltham.