“Technician was very professional and knowledgeable who quickly assessed the issue and resolved. Office staff was friendly and helpful and maintained consistent communications throughout the repair process which is commendable.“
“All Cape Appliance's service is topnotch. I have been using them for years and they have never disappointed me. It's easy to get an appointment scheduled at my convenience, and the last few times I've needed service on my relatively new refrigerator Carlos has been the repair man. Carlos is knowledgeable about what parts are needed and how to get the problem fixed quickly the first time. He is friendly and polite, arrives within the promised time frame, and calls shortly before his arrival to let us know he's on the way. I couldn't ask for a more pleasant and effective repair man. AND, Shauna, who answers the phones and makes appointments, is wonderful. She does her best to get us into a repair slot as soon as possible and keeps me updated. I wouldn't hesitate to recommend this company as your first choice.“
“Just before Halloween our furnace stopped working. Eric DeMeo came out on a Saturday and saw that our control board had shorted out and ordered a new one. When he returned on Monday with the part he started taking the furnace apart to replace the old board. As soon as he got it off he could see the crack in the heat exchanger behind it.We had two options. Replace the heat exchanger for a few thousand dollars or use the Mass Save heat loan to get a new pump. The replacement exchanger was a few thousand dollars in parts and labor, plus the control board cost, and our furnace was still 13 years old. The Mass Save option gave us a new heat pump for heating and central air and would cost us almost dollar for dollar the same as the repair after the rebate, leaving us with a brand new furnace and central air unit.Eric and his team worked around other jobs they had already committed to in order to get our furnace up and running. They were here early, here late, and made sure we had heat before it got too cold outside. I cannot express how thankful I am for his efforts in this situation.Service: Heating system installation“
“AC stopped working in the middle of a heat wave with little kids in the house. My regular service company was booked out. I called A&L and received an immediate text. Luke said he would be by shortly. He showed up and diagnosed issue quickly and we were up and running within 2 hours. We really appreciated the prompt response given the circumstances.“