Mass General Brigham Community Physicians

I really like this office. I'm not sure why there are so many bad reviews. Every call I make is met with warmth and help. My PCP Dr. Mehta is the best I've ever had - patient, compassionate, and willing to take her time in our appointments. Scheduling can be tricky sometimes but I've found that to be true of most PCP offices.In general, I've found most MGH providers to rush you in and out the door, but I've felt taken care of here.

I love this internal medicine office; my PCP is extremely patient, knowledgeable, and not only answers any concerns but provides thorough work ups and quick referrals to specialists as needed. I’m shocked by some other negative reviews so had to express my own appreciation. Through Covid we’ve learned most administrative staff are remote, so love the efficiency of using the Patient Gateway online as needed. Whether it’s a question, scheduling, or filling a refill, everyone in the office is very responsive. For calls it is difficult to serve customers in healthcare the old way also due to extremely low staffing and people not wanting to be in an office when that... read full review

I had a positive experience at my first appointment in general. Both the Medical Assistant and Nurse Practitioner were kind and personable, and all of the issues that I wanted to discuss were addressed.With that said, there was a long wait before my appointment, and my initial date was rescheduled the morning that I was supposed to go in. This seems to be a common issue with Primary Care offices, as I had trouble finding a new doctor before this office. I think it's a systemic problem in healthcare right now.