I brought my guinea pig Coco here for an emergency visit, and I was so grateful for the amount of love and care he was treated with. Everyone here was so kind, understanding, and helpful. They did everything they possibly could for him, but unfortunately it was his time. Shortly after I got a handwritten sympathy card from everyone who helped him while he was there and it genuinely brought me to tears. I’m so happy that in his time of stress he had so many people who genuinely cared about him. Thank you so much, words cannot express how grateful I am for every single person here. You guys are Godsends ❤️
August 2024
Over the top caring & professional employees. Very communicative with all the procedures, medications and costs prior of doing anything. Follow up call of concern and recommendations. Extremely satisfied with Toby's care.
July 2024
4 stars because the Veterinarian who saw my cat was outstanding and very professional.
I would like to see improvement at the front desk as far as customer service goes. I don’t think there should be the “supervisor” role at the front desk and usually indicates that the workplace internally is toxic.
Also, I’d like to see the leadership team (the person who sent me an email about donations) take a pay cut. I don’t agree with individuals making what they do working at non-profits (defeats the purpose of a non-profit) If you actually care about helping animals in need, you won’t actually care about achieving a leadership... read full review
I brought my guinea pig Coco here for an emergency visit, and I was so grateful for the amount of love and care he was treated with. Everyone here was so kind, understanding, and helpful. They did everything they possibly could for him, but unfortunately it was his time. Shortly after I got a handwritten sympathy card from everyone who helped him while he was there and it genuinely brought me to tears. I’m so happy that in his time of stress he had so many people who genuinely cared about him. Thank you so much, words cannot express how grateful I am for every single person here. You guys are Godsends ❤️
Over the top caring & professional employees. Very communicative with all the procedures, medications and costs prior of doing anything. Follow up call of concern and recommendations. Extremely satisfied with Toby's care.
4 stars because the Veterinarian who saw my cat was outstanding and very professional.
I would like to see improvement at the front desk as far as customer service goes. I don’t think there should be the “supervisor” role at the front desk and usually indicates that the workplace internally is toxic.
Also, I’d like to see the leadership team (the person who sent me an email about donations) take a pay cut. I don’t agree with individuals making what they do working at non-profits (defeats the purpose of a non-profit) If you actually care about helping animals in need, you won’t actually care about achieving a leadership... read full review