Mass General West Medical Group

Apr 2024

I had a routine colonoscopy in the endoscopy outpatient unit. Staff were incredibly supportive and the procedure was over before I knew it. I was especially concerned as it was my first time and couldn’t have had a more positive experience. Thanks to Dr. Veronica Ng Baptista and her staff there including the first rate anaesthesiology team and the nurses and recovery ❤️‍ team. You guys rock!

Jun 2023

Had ankle surgery here today. Great facility and even better staff, from reception through my orthopedic surgeon Dr. Waraysz. Everybody knew their jobs so well and executed professionally and kindly.

Feb 2023

The hospital itself is good. The building is clean and well maintained, and there's adequate staffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.