Absolutely terrible service. This is my fourth time on hold,..this one is 42 mins now. They simply do not answer the phone if you need anything. There is no other way to reach them. The live chat feature just offers to email them your request. They don't actually help with anything. Terrible.
October 2023
My mother is on Oxygen 24/7 the electric oxygen machine is not working properly they called at 11:00 pm on 10/12023 said someone would be out. My dad called and hour later and they said no it was to late to come out. We have a few small tanks - Not sure what that company doesn't understand when you say the electric oxygen machine is not working and someone needs it to stay alive. The red and yellow lines could also cause a fire where who know what the red and yellow lines mean. Plus this is a new machine , my mother was suppose to get it and it took months to get the new machine.AFTER GOING THROGH THE PHONE TREE TWICE - THEY HANG UP ON YOU 10-2-2023 . THIS... read full review
August 2023
These people call me at least two or three sometimes five times per day asking me if I want to order more supplies. For the first 20 or 30 times I asked them to please stop calling me that I would call them and each time they were bordering on rude and I could tell they were trying to get me off the phone but they wanted me to place my order before I hung up. I have told them every time to put me down for one call per year or one call every two years and that will be sufficient and several times they have said that yes they would but then the next day I get two or three more calls. No longer pick up so when I see their calls come in I let them go to voicemail. Literally... read full review
Absolutely terrible service. This is my fourth time on hold,..this one is 42 mins now. They simply do not answer the phone if you need anything. There is no other way to reach them. The live chat feature just offers to email them your request. They don't actually help with anything. Terrible.
My mother is on Oxygen 24/7 the electric oxygen machine is not working properly they called at 11:00 pm on 10/12023 said someone would be out. My dad called and hour later and they said no it was to late to come out. We have a few small tanks - Not sure what that company doesn't understand when you say the electric oxygen machine is not working and someone needs it to stay alive. The red and yellow lines could also cause a fire where who know what the red and yellow lines mean. Plus this is a new machine , my mother was suppose to get it and it took months to get the new machine.AFTER GOING THROGH THE PHONE TREE TWICE - THEY HANG UP ON YOU 10-2-2023 . THIS... read full review
These people call me at least two or three sometimes five times per day asking me if I want to order more supplies. For the first 20 or 30 times I asked them to please stop calling me that I would call them and each time they were bordering on rude and I could tell they were trying to get me off the phone but they wanted me to place my order before I hung up. I have told them every time to put me down for one call per year or one call every two years and that will be sufficient and several times they have said that yes they would but then the next day I get two or three more calls. No longer pick up so when I see their calls come in I let them go to voicemail. Literally... read full review