About Baystate Mason Square Neighborhood Health Center
Baystate Mason Square Neighborhood Health Center is appreciated for its attentive primary care providers, kind staff, and short wait times. Many patients value the good communication among staff. However, some individuals express concerns about the center's responsiveness and ability to accept new patients, as well as the effectiveness of their healthcare. While some reviews highlight positive experiences, others indicate dissatisfaction with the care received and the process of changing doctors. Overall, the center serves as a local health resource, but experiences vary among patients.
I have been going to Mason Square for years and the service I get has always been good.Dr Munos has been my doctor for more than ten years and I adore her. Very professional and caring.
This clinic is so disrespectful...if you arrive 15 minutes late they cancel your appointment and reschedule it....BUT if you get there on time, the doctor will see you an hour later or more.
I was scared as soon as my insurance paperwork arrived and they listed this place as my PCP. I made sure to call immediately simply to make sure that I do not go there, when the nice lady on the phone told me I was not listed as a new patient and that they were not accepting new patients, I was beyond relieved just thankful to all of these honest reviews with their own experiences.
I live in the area, literally 3 blocks away and thankfully I'm calling other places even if they're further out. I've heard the horror stories from friends and family and now.