Heating & Air Conditioning / HVAC near Sheffield

“I rarely write reviews (and when I do, it’s usually negative) but my experience with Carlson Heating and Air Conditioning was so outstanding that I feel their professionalism, their work ethic, and their dedication to customers should be known.<br><br>We called Carlson because our old AC system conked out just as the first serious heat wave of the summer hit (back in June). To my amazement, Mr. Carlson himself came out the next day, even though the co. was flooded with similar service requests. Within ten minutes, he identified the problem and gave me a quote for installing a new unit. Again, I figured it would be a couple of weeks before they could get to us, but two days later a very capable two-man crew showed up with a new condenser and had it in place by the next day.<br><br>The job turned out to be more complicated because the original ductwork was not big enough and had been installed incorrectly by the builder. Carlson could have just hooked up the new unit to the old duct system and walked away but they did not. In the middle of a brutal heat wave, they worked in a burning hot attic to install the correct-sized ductwork in the most efficient configuration. They even fixed the attic exhaust fan which hadn’t worked right for years.<br><br>I am super-impressed with this company. They know their technology, they stick with their price quotes, they show up when they say they will (a rarity in the Berkshires), and they keep working until the job is done right.<br><br>It has been a couple of months now and I am happy to report that the new AC system is virtually silent and our house has never felt this comfortable.“

“Was house-sitting & had an issue. They were out within 30 minutes. Super helpful & friendly. Many thanks!“

“Foster HB was very responsive to my issue with Mitsubishi heat pump. They investigated the problem for over 3 hours and then enlisted the support of Mitsubishi consultant to reload the software. All done by themselves with no pressure from me.Great customer service and response“

“These folks charged me nearly $1,800 to disconnect my kitchen sink when I was replacing my countertops and to reconnect it afterward - 4 to five times what I have ever paid for like service AND there was no hot water in the kitchen sink when they were finished. Although the technician agreed the price was “way too high” and said I could appeal it, they came at me both barrels blazing to say it was a fair price & were hostile & nasty about it within five minutes on the phone. They are crooks who should be out of business“

“I've renovated a number of bathrooms over the years and have been very happy with the customer service at Waterware (Plimpton and Hills). It's a very nice showroom. Clean, bright, large, and easy to check out the merchandise. The past two times I purchased items through Cori, who was terrific. Genuinely interested in helping me. And provided some excellent design advice. I wanted my items asap, and she followed up to ensure they were in and called me. Very pleased. The customer service at the counter where you pay is also excellent. Prices are competitive. No need to shop on-line or anyplace else.“

“I have been using Kimball Fuel for many years for oil delivery and to maintain my furnace with annual cleanings. They have always been responsive and helpful -- on Friday I had an issue with my furnace and they really did a 5 star job!Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair.In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer.I highly recommend them for your furnace repair and oil delivery!Service: Heating system repair“

“What can I say. Gennari Plumbing & Heating is the best. We have worked with many people in the process of building our home, and I must say Gennari takes the prize. Great people, easy to work with, and they get the job done. Everyone I have come in contact with has been helpful, professional and just down right nice. They did a great job at a fair price, I feel they have gone above and beyond for us. A special thank you to Bob and Laurie and the whole team!!!!“

“What a amazing place!The Crew there are so helpful and the drivers are super fast and the store has parts i cannot find anywhere else in the state.“

“I am so grateful this place exists! They helped me find an affordable dishwasher, were able to deliver it quickly, and installed it with care.“