Here's a revised version of your Google review:
Our grinder pump stopped working just a few days after our first child was born, adding to the craziness of being new parents. I reached out to F.R. Mahony over Labor Day weekend and was connected with a technician who assured me he could come out the next day. He advised us to get our holding tank pumped first. Once that was done, I called back, and Lucas arrived promptly to diagnose the issue. He was quick to respond, incredibly knowledgeable, and extremely friendly.
After examining the pump, Lucas explained that both switches had corroded, causing the pump to fail. He had the problem fixed within an hour. My wife... read full review
August 2024
I've been absolutely blown away with the customer service I've received from FR Mahoney. I've had a lingering septic issue that took a bit of troubleshooting and FR Mahoney was incredibly supportive throughout the process. The communication and general customer service could not have been any better throughout these frustrating issues. Grateful for all their help. Shoutout to the Techs AJ and Jim, Daryl the Engineer and John in Support. THANK YOU!
July 2024
I had an issue with my grinder pump. The issue was taken care of incredibly fast. Our technician Kyle was extremely friendly, professional, helpful, and kept us informed on the project. Everything works again and I'm beyond relieved. The customer service from everyone I made contact with was excellent as well. I would definitely recommend.
Here's a revised version of your Google review: Our grinder pump stopped working just a few days after our first child was born, adding to the craziness of being new parents. I reached out to F.R. Mahony over Labor Day weekend and was connected with a technician who assured me he could come out the next day. He advised us to get our holding tank pumped first. Once that was done, I called back, and Lucas arrived promptly to diagnose the issue. He was quick to respond, incredibly knowledgeable, and extremely friendly. After examining the pump, Lucas explained that both switches had corroded, causing the pump to fail. He had the problem fixed within an hour. My wife... read full review
I've been absolutely blown away with the customer service I've received from FR Mahoney. I've had a lingering septic issue that took a bit of troubleshooting and FR Mahoney was incredibly supportive throughout the process. The communication and general customer service could not have been any better throughout these frustrating issues. Grateful for all their help. Shoutout to the Techs AJ and Jim, Daryl the Engineer and John in Support. THANK YOU!
I had an issue with my grinder pump. The issue was taken care of incredibly fast. Our technician Kyle was extremely friendly, professional, helpful, and kept us informed on the project. Everything works again and I'm beyond relieved. The customer service from everyone I made contact with was excellent as well.
I would definitely recommend.