Family Practice Associates

Aug 2024

We like our Dr. Bruck, CRNP Shannon, Nurse Mark and the other nurse… BUT: the office staff can use improvement. The level of courtesy definitely varies. Also, office communication needs to be much better. Almost every interaction has errors, dropped balls, communication failures, etc…
Finally: Why can’t they procure the Meningitis B vaccine?

Aug 2024

This place is THE WORST. The front desk is terrible. I call in the morning, someone answers and says the phones aren’t turned on yet call back later and hangs up. I call midday, they’re closed for an hour for lunch. Can’t even talk to anyone. When you finally call and get connected to someone, you’re on hold 10-30 minutes. Then whatever the medical reason, I can never see my doctor for at least a week, often two weeks, sometimes more! I called saying I’ve been sick with Covid for 2 weeks and now I’m feeling worse, they said they won’t see me because I have Covid. What kind of doctor’s office DOESN'T SEE SICK PEOPLE. I’ve had to spend more money going...read full review

Dec 2023

I had an emergency trip to Albany Med 4 days ago. When released I was told to contact my primary care Dr. I tried 3 times to call and was on hold for a total of at the very least 45 minutes before I got through. I then called Albany Med and asked them if they would send my records to my Dr. I got through, made my request and was done in 4 minutes. 45min vs 4 minutes. My care is good at family practice but trying to get through is almost impossible. That's totally unacceptable.