I’d leave zero stars if I could. My husband’s provider is here and on multiple occasions they have cancelled his appointments (after waiting 10 months for a physical) without notice. He’s driven 40 minutes to Northampton just to be told they “left messages” twice already. After speaking to someone in their scheduling call center it was confirmed they did not leave messages or even attempt to call to reschedule. Insane that he can’t even get in to see his doctor, let alone be lied to by the people at the front desk. this place is AWFUL. Do yourself a favor and find ANYWHERE else to go.
August 2023
They never seem to be able to answer their phone and when you leave a message it seems to get lost in limbo. Terrible phone service if reception can't seem to keep up then they need to look into another job
July 2023
Three different providers I’ve had here have left the practice. Every time I need to go through the whole intake process again, schedule a new appointment just to get to have a new provider. With my insurance each visit costs at least $100, so this is expensive as well as inconvenient. After my last primary care provider left I was never given a new one, so now I have no primary care provider here. Take your business elsewhere.
I’d leave zero stars if I could. My husband’s provider is here and on multiple occasions they have cancelled his appointments (after waiting 10 months for a physical) without notice. He’s driven 40 minutes to Northampton just to be told they “left messages” twice already. After speaking to someone in their scheduling call center it was confirmed they did not leave messages or even attempt to call to reschedule. Insane that he can’t even get in to see his doctor, let alone be lied to by the people at the front desk. this place is AWFUL. Do yourself a favor and find ANYWHERE else to go.
They never seem to be able to answer their phone and when you leave a message it seems to get lost in limbo. Terrible phone service if reception can't seem to keep up then they need to look into another job
Three different providers I’ve had here have left the practice. Every time I need to go through the whole intake process again, schedule a new appointment just to get to have a new provider. With my insurance each visit costs at least $100, so this is expensive as well as inconvenient. After my last primary care provider left I was never given a new one, so now I have no primary care provider here. Take your business elsewhere.