Bigelow has been my furnace maintenance company and oil company for the past 45 years! They have always responded to emergencies promptly.The service people are terrific, as is the personal service of the owner and office staff. Can’t say enough good things about them.
March 2023
Tony, the senior tech was knowledgeable, persistent and creative in fixing our 35 year old Amana furnace. The initial Bigelow tech, made an initial analysis and said, "Well, Tony will want to take a look at this". Sure enough, Tony came by a couple of days later and did some further analysis, but, of course the original part wasn't available BUT Tony found something that maybe he could fashion into a suitable replacement. He ordered it and after a few days, He came back with a small box and a BIGGER box. The smaller box had the replacement relay, don't know what the bigger box had (fortunately, because I'm sure it was much more expensive).... read full review
March 2021
A little over two years ago I bought a home in Newton and inherited an oil supply and furnace maintenance contract with Bigelow. As part of our immediate renovations, we upgraded our thermostats to Nests. I naively thought this would be an easy upgrade, but it turned out to be a nightmare with our home's old wiring, older furnace, and newer AC system. Both my electrician and Google failed me when things went wrong, but the team from Bigelow was always there. Twice we lost our heat in the dead of winter and they were out immediately. When the same issues with the Nest cropped up after over a year of being stable, the Bigelow team (Tony, Nick, and Timmy) put their... read full review
Bigelow has been my furnace maintenance company and oil company for the past 45 years! They have always responded to emergencies promptly.The service people are terrific, as is the personal service of the owner and office staff. Can’t say enough good things about them.
Tony, the senior tech was knowledgeable, persistent and creative in fixing our 35 year old Amana furnace. The initial Bigelow tech, made an initial analysis and said, "Well, Tony will want to take a look at this". Sure enough, Tony came by a couple of days later and did some further analysis, but, of course the original part wasn't available BUT Tony found something that maybe he could fashion into a suitable replacement. He ordered it and after a few days, He came back with a small box and a BIGGER box. The smaller box had the replacement relay, don't know what the bigger box had (fortunately, because I'm sure it was much more expensive).... read full review
A little over two years ago I bought a home in Newton and inherited an oil supply and furnace maintenance contract with Bigelow. As part of our immediate renovations, we upgraded our thermostats to Nests. I naively thought this would be an easy upgrade, but it turned out to be a nightmare with our home's old wiring, older furnace, and newer AC system. Both my electrician and Google failed me when things went wrong, but the team from Bigelow was always there. Twice we lost our heat in the dead of winter and they were out immediately. When the same issues with the Nest cropped up after over a year of being stable, the Bigelow team (Tony, Nick, and Timmy) put their... read full review