Ordered french doors from Van Millwork that arrived the first time with all window panes scratched. The second time, the doors arrived the wrong size. After acknowledging the issue, customer service then proceeded to ignore any and all communications to resolve the situation. I'd recommend finding a company with better attention to detail.
September 2019
Update on our experience with Van Millwork (RI developer who used them for stair parts). Van Millwork delivered all stair parts but a custom newel post to our RI job site. Nearly 4 weeks later, the custom newel post we ordered arrived there - after the lead time expired and too late to be installed. Once the install was complete, I texted my field rep to request to being back the extra material. He said with manager approval it should be fine. Well... 25 minute ride to van millwork - the man at the front desk rang up the return and sent the paperwork to their printer. The manager walked up to him, told him "no" pulled the paperwork out of his hands, walked over... read full review
Ordered french doors from Van Millwork that arrived the first time with all window panes scratched. The second time, the doors arrived the wrong size. After acknowledging the issue, customer service then proceeded to ignore any and all communications to resolve the situation. I'd recommend finding a company with better attention to detail.
Update on our experience with Van Millwork (RI developer who used them for stair parts). Van Millwork delivered all stair parts but a custom newel post to our RI job site. Nearly 4 weeks later, the custom newel post we ordered arrived there - after the lead time expired and too late to be installed. Once the install was complete, I texted my field rep to request to being back the extra material. He said with manager approval it should be fine. Well... 25 minute ride to van millwork - the man at the front desk rang up the return and sent the paperwork to their printer. The manager walked up to him, told him "no" pulled the paperwork out of his hands, walked over... read full review