Home Instead

Home Instead is a senior home care service provider in Melrose, MA, dedicated to providing compassionate and personalized care for elderly individuals. They offer a wide range of services, including respite care, Alzheimer's care, outpatient care, short-term recovery, veteran care, elderly companionship, seniors transportation, medication reminders, doctor's appointments, and live-in companions. Clients and their families consistently praise the care team's friendliness, professionalism, and attentiveness. Care professionals are described as kind, reliable, and always ready to assist. They are commended for anticipating needs, going the extra mile to accommodate emergencies, and providing genuine empathy and support. Specific caregivers, like Ellen and Debra, have been highlighted for their exceptional dedication. Ellen has provided wonderful care, helping with appointments and chores, while Debra engages actively and attentively with clients, ensuring that even small tasks are handled. Home Instead is also recognized for its strong leadership team, which demonstrates deep care for both clients and staff. The leadership prioritizes creating a supportive work environment and ensures that staff have the resources they need to provide exceptional care. The support staff is noted for their communication, always keeping families informed about schedule changes and being available for questions. Overall, Home Instead and its team have been instrumental in allowing clients to experience care with dignity and comfort in their own homes.