Chet's Plumbing & Heating

Nov 2023

Called to fix leak.. couldn’t fix it.. charged $800..Call chet if u want to get ripped off & cheated.Chet should be charged with fraud.Service: Plumbing leak detection

Sep 2022

I used this plumber a few years ago and the service was ok but expensive. I was in a desperate plumbing situation so called (he’s local) as I like to support local business. Then he told me it was over $200 just for a service call even if he couldn’t fix my problem. And I asked about a new filter system and he said he doesn’t give quotes. It would be $800 plus and no guarantees. So unprofessional and taught me a lesson never to bother this person again.Service: Plumbing pipe repair

Apr 2020

I called for a quote to clean out my sewer line which had backed up a little in my basement. Receptionist told me $95/hr and should be able to get it done in an hour. While 2 service guys arrived to repair the problem, they had to remove the basement stool to clean the line. I asked the service guy how much to install new valve on toilet while they were here. Guy said about $50 and I OK'd it. They were here a total of 1 hour and 5 minutes. There is a travel charge of $10 to allow for travel time to and from my home according to their service manager. Their shop is 1.8 miles away. I was charged for 2 hours with a total charge of $490.00. After calling about the bill their service manager offered me a $50 reduction. I said I felt $100 would be more fair. He said he would talk to everyone involved and get back to me. After admitting I was mislead by his receptionist, he said all their policies were followed and now was offering me a $25 credit towards future services. I told him they would be the LAST people I would use and hung up. Apparently misleading their customers is also one of their policies. On a side note, their service man Dave was probably the most rude and arrogant service person I've ever had in my home. I would not recommend this company to anyone.