About Michael Russo Plumbing & Heating Co., Inc.
Michael Russo Plumbing & Heating Co., Inc., located in Lynn, Massachusetts, is a trusted company offering quality heating and plumbing services at competitive prices. Customers consistently express satisfaction with the company's exceptional service, including effective communication and problem-solving. The business has built a reputation as a go-to choice for plumbing and heating needs, with many customers appreciating their professionalism, timely service, and reasonable pricing. Customers have praised the company's honesty, responsiveness, and dedication to doing things right. The owner has demonstrated a commitment to providing the best possible service, even going the extra mile to find the most cost-effective solution for a specialized and expensive water heater. The installers, such as Nico and Anthony, have been described as professional, knowledgeable, and accommodating, leaving the work area clean after completing the job. Overall, Michael Russo Plumbing & Heating Co., Inc. is highly recommended for any plumbing or heating issues.
Recently, I needed to replace the water heater in the condo that runs on gas for both heat and hot water, not your average setup. It required a specific 199,000 BTU water heater, which isn’t cheap. I was referred to Michael Russo Plumbing, a family-owned business with a great reputation, and after working with them, I now know why. When I first called and gave them the model and serial number, the owner personally answered. He immediately recognized it was a specialized and expensive unit. Instead of just quoting a price, he expressed real concern about the high cost and asked if he could call me back after doing some research. Sure enough, ten minutes later he called back. He had confirmed the specs, shopped around, and tracked down the exact model at the best possible price. That kind of honesty and effort is rare. And Nico, the installer — he couldn’t have been a nicer guy. He walked me through how the installation would go, made sure everything was clear, and got to work. Before I knew it, the installation was complete. Professional, clean, and smooth from start to finish. If you’re looking for a plumbing company that’s honest, responsive, and truly cares about doing things right, Michael Russo Plumbing is it. Highly recommend!
Thanks for the short quick response. You guys were great!! Would definitely recommend you.