“I used them for driving time and sponsor for the exam. I passed, with some great support from William. Nash, the customer service/sales/phone person was phenomenal!
I had a situation outside of the normal, which I must say she handled with expertise, kindness, and understanding!
She is true gem with phenomenal customer service skills!
Appreciate everyone's help, promptness and ease of making this all happen!“
“So lucky to have my son taking driving lessons with so kind and professional staff I would rate it 10 stars. Recommended 100% they answered all my questions without hesitation...“
“I don't know what people are on, I loved this class it was hard but I learned what I needed to. The teacher will make sure you know everything for license test and more.“
“Julia was a good teacher and people that don’t know her will always think she’s rude but that how she talks“
“It took me far too long to write this review and I feel bad about that! I started lessons in December of last year and passed my road exam just a few weeks ago. My lessons were scattered because I wanted to stick with the same instructors and I’m so glad I did. I have had anxiety about driving for over 10 years, due to a bad experience behind the wheel (not an accident). I didn’t think I would ever drive again but the time had come where it was a necessity and I couldn’t avoid it anymore, especially living here. My instructors, Joe B & Jack, were so incredibly kind, patient, understanding and supportive. They gave me confidence I didn’t know I had or could ever have. Even when I stumbled because of another instructor, a different Joe, who set me back many paces mentally and hurt my confidence; they got me back up to where I needed to be. They could see my progress and how hard I was trying and I am SO incredibly grateful for their support. I seriously could not have done this without Joe B & Jack. I don’t know if they’ll ever see this, but THANK YOU. I cannot recommend Falls and those particular instructors enough. I also have to mention the office staff was incredibly kind as well, especially when I asked to not be assigned lessons with the other Joe again. That type of care and consideration did not go unnoticed or without appreciation. Thank you, Falls, for helping me overcome my driving anxiety, helping me to a newfound freedom and for giving me the confidence that I could finally be a licensed driver at nearly 40 years old.“
“Had 2 instructors Shaun and Dean and they were both funny and respectful. (I'm only on my 3rd lesson so I will update this review when I'm done with all 12)“
“After reading all the bad reviews I was very nervous but glad we went with him.Called looking for a sponsor for my nephew who’s never went to driving school and we needed someone to be his sponsor for road test booked for the next day in the morning.Very polite and informative he said he did have availability for the time my nephew had his road test and explained how he would practice with him before his road test. (Which was very helpful)When my nephew arrived at RMV at time he said for us to meet him he was already there and ready to practice with my nephew.From my nephew’s own words- “Great driving instructor he prepares you for your test and goes over everything you need to know without making you feel nervous.”Thank you for everything! Extremely satisfied.Would definitely goto him again for sure.I’d say just make sure your child is ready for the road test if they haven’t been to driving school before just booking a sponsor.“
“(7 yrs ago) I’ve tried 3 different schools in Springfield and Westfield. This one had the best instructor for someone who knew almost nothing about driving. They are great with adult learners too.(Now) Sending my brother and niece there. Hopefully they have a good experience as well! I’ll come back and review“