Complete customer service fail. Expected more for a premium prize and instead due to their lack of follow-through project was delayed 6+ weeks and their advice on specific use of tile was completely and consequentially wrong. Lots of wasted money. Would never purchase tile here again.
September 2022
I had ordered a ton of tile for a new home 5 baths kitchen backslide a few butler panty's ect. Well there were some issues boxes of broken tile, no grout shipped. I reached out and somehow I felt they didn't believe us!!!! Send pics ect!! Literally needed 3 boxes replaced!!! I went personally to pick up so the tile installer was not held up. I went in and was treated sooo rudely this is after spending 45G!! Customer service bad!!! They think they are something else!! The shop super small nothing great!! Strip mall situation!!
November 2021
Julie and Kristin are extremely good at what they do. They have years and years of experience and offer a beautiful selection of tile and stone. They are easy to work with and have great ideas. I trust them with all of my renovation and building projects. No matter what the project is - kitchen, mudroom, powder room, fireplace, wet bar, bathroom.. Classic Tile & Stone is my choice!
Complete customer service fail. Expected more for a premium prize and instead due to their lack of follow-through project was delayed 6+ weeks and their advice on specific use of tile was completely and consequentially wrong. Lots of wasted money. Would never purchase tile here again.
I had ordered a ton of tile for a new home 5 baths kitchen backslide a few butler panty's ect. Well there were some issues boxes of broken tile, no grout shipped. I reached out and somehow I felt they didn't believe us!!!! Send pics ect!! Literally needed 3 boxes replaced!!! I went personally to pick up so the tile installer was not held up. I went in and was treated sooo rudely this is after spending 45G!! Customer service bad!!! They think they are something else!! The shop super small nothing great!! Strip mall situation!!
Julie and Kristin are extremely good at what they do. They have years and years of experience and offer a beautiful selection of tile and stone. They are easy to work with and have great ideas. I trust them with all of my renovation and building projects. No matter what the project is - kitchen, mudroom, powder room, fireplace, wet bar, bathroom.. Classic Tile & Stone is my choice!