M&M Laundromat

Sep 2021

Lost items/Review/advice:This laundromat is really wonderful. Ever since moving here I have used them while dealing with a debilitating chronic illness and their drop off service has always been friendly budget friendly and really convenient. Recently used the quarter machines and they are clean and I loved the variety of sizes.*HOWEVER*I used their drop of service the week of August 23rd and am very disappointed and upset at how things went. I dropped off my items at drop off as usual and planned to pick them up the next day. When I arrived to pickup my items I noticed that my quilt was in a sealed bag on the shelf with items that were not mine. This was perfectly OK, they removed my quilt and sheets from that bag and left the other person's items on the shelf. Later that week once I put all items away I realized I had some items missing. I called the laundromat on the 27th-ish and informed them, they asked what else was missing. It was hard to tell them specifically and I didn't take inventory of each item in my 80lbs of laundry drop off. I advised so far I can tell I am missing a few t-shirts, and tank tops. I asked them to please call whoever else used their service around then and find out if they had come home to any items that were not theirs. About 4 days later I called back and was told they have not heard from anyone about wrong items received. I waited another week and went in person and asked again, the woman I spoke to just shrugged her shoulders and said no one ever called them back. I left annoyed. I then went home and ripped apart my entire home to find said items. The only thing I found was more missing items. Mostly all of my t-shirts, tanks tops, and bathrobe.While I love this laundromat I am VERY upset at the lack of resolution on their mistake. It seemed when I brought this to their attention they barely seemed to care, I'm not confident they even called other customers to help locate the items. MOST IMPORTANTLY they offered no resolution to me as a customer whether it was money back, a free wash later etc. Instead I am now spending more money than I paid them to replace my items, well over $100 dollars.If anyone happened to get mixed up items, please let me know.If using their drop off service I recommend you count/be sure exactly what you brought there and make sure you get it all back.

Jun 2021

Cozy and Very Very clean!! Excellent service and non smelly machines! Quarters rule here! Change machine on site. Washers are huge and fairly priced! Dryers run nice and hot! This is my new laundromat.