Geek Squad

Oct 2022

Pitiful to say the least. I brought my laptop in to fix a broken hinge (it wouldn't close right), they kept it for five weeks only to ship it back to me unfixed because the factory couldn't ship them the part. And then BestBuy had the audacity to try and sell me a new laptop.I then brought it into a generic computer repair shop. It took only one day to diagnose the problem, (They then gave my laptop back because it was still usable), And then after they got the part delivered took one day to repair it. It cost me a lot less than what geek squad was gonna charge to.I'm NEVER using Geek Squad again. They were a complete and utter waste of time, and gave me no results. Worst...read full review

Dec 2021

Wow. Issue is specifically with management and not the very helpful employees. Talked to them on the phone twice to confirm exact details of the service. Had to buy external parts because they don't sell them inhouse. Drove 40 minutes to get to the appointment on time and get turned away by management.I get policy and all, but what an incredible waste of time.

Oct 2021

This place is a literal joke. Made an appointment with them through Apple as one of their authorized locations to replace a battery. I get there and there’s no tech to work on my phone. So I made another appointment directly through them waited a whole week and only to get told the don’t have any new batteries in stock to use on my phone. Of course the employees there don’t seem to have a care in the world. They don’t even seem apologize for the inconvenience I went through TWICE. I would highly suggest anyone taking their business elsewhere.