Reviews for MacFarlane Energy

Mar 2024

It was late at night when I realized I had no hot water so I left a message with the answering service and technician Cheryl was at my house by 8 am the following morning. She quickly diagnosed and corrected my issue and also clearly explained next steps if the same problem should reoccur. In other words, she pursued the simplest, lowest cost option first, which I appreciated. She was also really friendly and professional!
Mar 2024

This my 2nd experience with Matt and just like the first he is the service man who explains to you as the customer and let you know what he is trying to do or what’s going on even if you don’t understand every details but he is keeping i you in the loop with information not letting you feel left out. I wish I can have service people like Matt all the time he makes my day and he is very pleasant and courteous. Keep up the good customer service Matt you are appreciated for what you do
Mar 2024

Bill took the time to figure out my complicated heating system and was able get it running again after the record-setting cold snap last week. He spent several hours troubleshooting, made repairs and kindly educated me on my quirky system in the process. Thank you!!

From MacFarlane Energy

We Deliver the Best Customer Experience South Shore Heating & Cooling's goal is to build long-term relationships with customers who want outstanding customer service and fair treatment. Our prices are always competitive, regardless of how long you have been with the company. South Shore Heating & Cooling is adamant about fair, equal pricing for all customers. You might get a come-on offer that seems lower than our price, but you won't find the full service benefits that South Shore Heating & Cooling offers