Absolutely useless, went to Plymouth location to get a battery for a Samsung phone of course they did not have in stock. Manager there said go to Dedham Location because they are authorized Samsung technicians. Drove to Dedham, the guy from Geek squad went on a rant how he can only work on certain Samsung versions, blah blah blah and basically told to beat it in a nice way. Never go to a Best Buy again
October 2023
As of today (10/24/2023), I have ceased being a Best Buy customer. After years of being a loyal customer, the decision not to purchase anything from Best Buy anymore was easy because of its inability to accurately and effectively communicate the overlap of its Best Buy / Geek Squad extended warranty with the manufacturer's warranty. For example, the first year of the extended warranty runs concurrent with the manufacturer's warranty. Consumers like me wouldn't have purchased the extended warranty because it doesn't make economic sense for the first year. An extension that starts after the manufacturer's warranty expires is consumer-friendly and... read full review
October 2023
I counted nine of their staff sitting around socializing. One finally acknowledged my presence after I waited for someone to at least notice I was there. And when I pointed out that everyone else was apparently too busy lounging around , all I got was a shrug. I'll be buying my TV elsewhere. Judging by the other reviews, I have to wonder why corporate doesn't see a problem here.
Absolutely useless, went to Plymouth location to get a battery for a Samsung phone of course they did not have in stock. Manager there said go to Dedham Location because they are authorized Samsung technicians. Drove to Dedham, the guy from Geek squad went on a rant how he can only work on certain Samsung versions, blah blah blah and basically told to beat it in a nice way. Never go to a Best Buy again
As of today (10/24/2023), I have ceased being a Best Buy customer. After years of being a loyal customer, the decision not to purchase anything from Best Buy anymore was easy because of its inability to accurately and effectively communicate the overlap of its Best Buy / Geek Squad extended warranty with the manufacturer's warranty. For example, the first year of the extended warranty runs concurrent with the manufacturer's warranty. Consumers like me wouldn't have purchased the extended warranty because it doesn't make economic sense for the first year. An extension that starts after the manufacturer's warranty expires is consumer-friendly and... read full review
I counted nine of their staff sitting around socializing. One finally acknowledged my presence after I waited for someone to at least notice I was there. And when I pointed out that everyone else was apparently too busy lounging around , all I got was a shrug. I'll be buying my TV elsewhere. Judging by the other reviews, I have to wonder why corporate doesn't see a problem here.