IF YOU WANT REAL/HONEST REVIEWS GO READ THE ONES ON YELP. I really did not want to write this review, because 11 years ago my experience was different. But the fact that it's come down to this, hope it's a testament of how awful this place has become.
11 years ago I had a chalazion, I came to see Dr. Lin, and she has incredible bed side manner, she removes the chalazion in a surgical procedure, the entire process goes well.
Fast forward to now, it is completely impossible to even get an appointment here, and after surgery even a followup appointment. When you're in dire need, the office doesn't care and... read full review
July 2024
This office sent me a text message saying that my appointment was in Lexington. When I got to Lexington on time for my appointment I was informed that the appointment was actually in Concord. I asked the person checking us in to call Concord and let them know what had happened, and drove half an hour to our Concord appointment only to be told when we got there that we would have to reschedule. Which they could have told us at the first place. We will be switching practices. They did not accept responsibility for this mistake.
June 2024
Used Lexington Eye for many years (over 20). May, 2024 appointment for eye exam, I was late by 10 minutes, I called and explained this. Was told had to reschedule. Next opening OCTOBER. I would not wait five months for anything let a lone a missed eye exam. I don't even wait in check-out lines. Needless to say a different company was seen and Lexington Eye was informed and told good-bye/. A business relationship of decades should result in some level of service above a first time walk-in. As an aside, liked my doctor very much. My wife all but hated her. Go figure. Now I'm looking for a replacement. Need laser surgery. Quality of Care Always excellent but 5... read full review
IF YOU WANT REAL/HONEST REVIEWS GO READ THE ONES ON YELP.
I really did not want to write this review, because 11 years ago my experience was different. But the fact that it's come down to this, hope it's a testament of how awful this place has become.
11 years ago I had a chalazion, I came to see Dr. Lin, and she has incredible bed side manner, she removes the chalazion in a surgical procedure, the entire process goes well.
Fast forward to now, it is completely impossible to even get an appointment here, and after surgery even a followup appointment. When you're in dire need, the office doesn't care and... read full review
This office sent me a text message saying that my appointment was in Lexington. When I got to Lexington on time for my appointment I was informed that the appointment was actually in Concord. I asked the person checking us in to call Concord and let them know what had happened, and drove half an hour to our Concord appointment only to be told when we got there that we would have to reschedule. Which they could have told us at the first place. We will be switching practices. They did not accept responsibility for this mistake.
Used Lexington Eye for many years (over 20). May, 2024 appointment for eye exam, I was late by 10 minutes, I called and explained this. Was told had to reschedule. Next opening OCTOBER. I would not wait five months for anything let a lone a missed eye exam. I don't even wait in check-out lines. Needless to say a different company was seen and Lexington Eye was informed and told good-bye/. A business relationship of decades should result in some level of service above a first time walk-in. As an aside, liked my doctor very much. My wife all but hated her. Go figure. Now I'm looking for a replacement. Need laser surgery. Quality of Care Always excellent but 5... read full review