Reviews for By Hand Cleaners & Taylors

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  • Jul 2021

    The five star reviewer makes perfect sense, sounds articulate and realistic. The couple that work there show kindness welcoming and sincerity to everyone who crosses into their doorway.When I need to wait in line, I watch how they interact with politeness,with the other customers, regardless if customers fail to respond with kindness. Most customers interact with friendliness and good humor and this couple treat every customer like a good neighbor. The reasonable prices and quality hand work prove them to be the best dry cleaner in town. The wife, who is there on Wednesdays, does all the alterations. She measures and pins with the precision. She double checks with every customer to make sure the fitting is exactly how they want it and if they decide they want it looser or longer, she obliges with a smile and patience. How anyone can write a negative report about this business baffles me. I wonder if these folks patronized this business ..or fabricated their experience. As a discerning customer, I recommend this small, reliable business for any dry cleaning or tailoring needs with full earnestness.

  • Jun 2020

    By Hand Cleaners are professional, polite and efficient. They do exceptional, high-quality work. We have been using them for years, and if there is ever a small problem, they take care of it immediately. I feel bad for them about the parking situation and rude, selfish people who use their spot to go to Starbucks.

  • Jun 2020

    I have been a patron of By Hand for a number of years. Paul is unfailingly polite and always careful. If there is ever a problem with a cleaned item, he will gladly redo it. Rose, his wife, is only available on Wednesdays, but she is the finest tailor I have ever worked with. I recommend them without reservation. Also, no one should ever take their lone parking space regardless of how crowded the lot is.

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Hours

Monday: 10AM - 6PM
Tuesday: 9AM - 6PM
Wednesday: 9AM - 6PM
Thursday: 9AM - 6PM
Friday: 9AM - 6PM
Saturday: 9AM - 4PM
Sunday: Closed

Tips

accepts credit cards private lot parking bike parking

Ratings

Google Google: 1.9/5 BBB BBB: No Rating Nextdoor Nextdoor: 4 ❤️

By Hand Cleaners & Taylors

159 Sudbury Rd, Concord

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