Serena & Lily Chestnut Hill

Jul 2024

I am writing a review late Saturday afternoon to say thank you to Alicia who works at the Chestnut Hill store. She was extremely helpful, cordial, understanding, and solved my dilemma with an order. I am over the moon pleased! Thank you Alicia.

Aug 2023

The store itself is lovely! This is the second time I felt unwelcome. The first time I understood, as it was during covid. However, I was just in 15-Aug-2023 and a woman peered around the wall (design desk is behind the wall) and gave me the dirtiest look. I told her I was browsing and she said nothing and retreated behind the wall. I’m a current customer (online) and will not return to this store.

Apr 2023

Agree with Laura S. review below . I entered the store to a group of employees just sitting around with their laptops and chatting amongst themselves. I thought I walked into a store meeting , but they were just chatting amongst themselves!!! I guess whatever was on their laptop was more important than providing customer service. The designer, KATE ( don’t remember her last name but she has short hair and glasses ) was the only one to actually help me and she did help me a lot . She stayed with me the entire time to help. While I was browsing, Kate was the only one to greet oncoming customers who walked into the store. Beautiful store , Kate is wonderful and the only...read full review