The owner has always gone out of her way to help me. When I have tailoring done she tactfully tells me if my ask is too long or two short. I needed a button resewn and didn’t have the right color instead of charging me she said I can take however much thread I need. When I brought in some drapes that had been damaged by the sun they didn’t charge anything when the fabric began to fail during washing. They are a good local business in town. Tailoring is excellent.
September 2023
Two stars because everything with them was perfectly good, until it wasn't. Customer service isn't a real thing here. I was a happy customer of theirs for about a year, and the owners were always very friendly and polite. I was very surprised by a conversation ended with her saying "if you don't like it, look somewhere else". All this over 40 cents. Skimming through a other reviews, it seems this is typical when issues come up with cleaning.When picking up a load of dry cleaning, there was a new stain on one piece, and the owner agreed to re-clean it. When I went back to pick it up, I only had a credit card. The price was $4 but they have a $10... read full review
December 2022
Great service -- the woman who's at the counter each time I'm there is lovely. The service there is efficient and I'm always happy with how our suits, dresses, skirts and sweaters are clean! I've done two day pick up, or next week pick-up, they're adaptable! Would highly recommend to anyone local in Charlestown.Service: Eco-friendly cleaning
The owner has always gone out of her way to help me. When I have tailoring done she tactfully tells me if my ask is too long or two short. I needed a button resewn and didn’t have the right color instead of charging me she said I can take however much thread I need. When I brought in some drapes that had been damaged by the sun they didn’t charge anything when the fabric began to fail during washing. They are a good local business in town. Tailoring is excellent.
Two stars because everything with them was perfectly good, until it wasn't. Customer service isn't a real thing here. I was a happy customer of theirs for about a year, and the owners were always very friendly and polite. I was very surprised by a conversation ended with her saying "if you don't like it, look somewhere else". All this over 40 cents. Skimming through a other reviews, it seems this is typical when issues come up with cleaning.When picking up a load of dry cleaning, there was a new stain on one piece, and the owner agreed to re-clean it. When I went back to pick it up, I only had a credit card. The price was $4 but they have a $10... read full review
Great service -- the woman who's at the counter each time I'm there is lovely. The service there is efficient and I'm always happy with how our suits, dresses, skirts and sweaters are clean! I've done two day pick up, or next week pick-up, they're adaptable! Would highly recommend to anyone local in Charlestown.Service: Eco-friendly cleaning