My husband, Paul Tammaro, was seen by you on December 28, 2022 at Parrelli Optical in Cambridge. This visit was for routine eye examine. At the time of check out my husband explained to you that through his Medicare insurance he had a zero co-pay and no additional charges should be billed to him upon leaving. At that point you told him the he did not meet his deductible, which was not true, and also the $50.00 refraction portion of the examine was also covered by Medicare. He Followed up with Medicare Benefits and Vision Benefits and was told by them that he should not have been charged. He had further discussions with them regarding the claim and was told that the you... read full review
January 2013
I scheduled an appointment for an eye exam online. I need a referral from my primary care physician, in order to have my insurance pay for the exam. I arranged all that ahead of time. The day of the appointment, while at work (a few hours before my appointment time), I received an email that said "We have an opening an hour earlier if you'd like to take it, but if not, that's okay, we'll see you at your scheduled time." I had an opportunity to leave work early, so I did. However, when I arrived at his office an hour ahead of time, I was informed that they had canceled my appointment and the doctor had left already. They gave me no reason.... IF... read full review
June 2012
I went to this location because it was super convenient (I'm always in Porter Square) and I just needed a routine vision exam to make sure I didn't need a stronger prescription. The woman I scheduled the appointment with was FABULOUS! Very nice and funny- I was optimistic about the actual practice before going. When I arrived- 15 minutes early for my 10am appointment- I was asked to fill out some basic paperwork which is routine. I had signed to not do a procedure involving some laser image of my eye- I knew insurance wouldn't cover it so I didn't want the added expense. It took the EMPTY office until 10:30am to take me in- please note that my appointment... read full review
My husband, Paul Tammaro, was seen by you on December 28, 2022 at Parrelli Optical in Cambridge. This visit was for routine eye examine. At the time of check out my husband explained to you that through his Medicare insurance he had a zero co-pay and no additional charges should be billed to him upon leaving. At that point you told him the he did not meet his deductible, which was not true, and also the $50.00 refraction portion of the examine was also covered by Medicare. He Followed up with Medicare Benefits and Vision Benefits and was told by them that he should not have been charged. He had further discussions with them regarding the claim and was told that the you... read full review
I scheduled an appointment for an eye exam online. I need a referral from my primary care physician, in order to have my insurance pay for the exam. I arranged all that ahead of time. The day of the appointment, while at work (a few hours before my appointment time), I received an email that said "We have an opening an hour earlier if you'd like to take it, but if not, that's okay, we'll see you at your scheduled time." I had an opportunity to leave work early, so I did. However, when I arrived at his office an hour ahead of time, I was informed that they had canceled my appointment and the doctor had left already. They gave me no reason.... IF... read full review
I went to this location because it was super convenient (I'm always in Porter Square) and I just needed a routine vision exam to make sure I didn't need a stronger prescription. The woman I scheduled the appointment with was FABULOUS! Very nice and funny- I was optimistic about the actual practice before going. When I arrived- 15 minutes early for my 10am appointment- I was asked to fill out some basic paperwork which is routine. I had signed to not do a procedure involving some laser image of my eye- I knew insurance wouldn't cover it so I didn't want the added expense. It took the EMPTY office until 10:30am to take me in- please note that my appointment... read full review