During my visit to the Citizens Bank parking lot, my vehicle was unexpectedly towed. Upon contacting the towing company to inquire about the situation, the individual who answered the phone displayed a regrettable lack of professionalism and courtesy. They asserted that security personnel authorize and request every vehicle that is towed, and that I should address the matter with them. The towing fee was $180, payable in cash, and hung up.
Subsequently, I approached the security personnel on the property, who informed me that they had not authorized or requested the towing of my vehicle. They further clarified that my vehicle should not have been towed,... read full review
September 2024
A predatory towing company. Charging illegal towing rates, legal max in MA is $108 at time of writing. They are vultures scouring the local parking lots, e.g., CVS on Market street. Horrible, avoid at all costs.
August 2024
This shady company likes to tow cars on “private property” without the property owner’s knowledge or consent and then charge the car owner $200+ despite the property owner explicitly saying that they have permission to park there, but you can only pay cash using the ATM that will steal your card info and then refuse to give you a receipt or refund you for the towing that the property owner states in writing should never have happened
During my visit to the Citizens Bank parking lot, my vehicle was unexpectedly towed. Upon contacting the towing company to inquire about the situation, the individual who answered the phone displayed a regrettable lack of professionalism and courtesy. They asserted that security personnel authorize and request every vehicle that is towed, and that I should address the matter with them. The towing fee was $180, payable in cash, and hung up.
Subsequently, I approached the security personnel on the property, who informed me that they had not authorized or requested the towing of my vehicle. They further clarified that my vehicle should not have been towed,... read full review
A predatory towing company. Charging illegal towing rates, legal max in MA is $108 at time of writing. They are vultures scouring the local parking lots, e.g., CVS on Market street. Horrible, avoid at all costs.
This shady company likes to tow cars on “private property” without the property owner’s knowledge or consent and then charge the car owner $200+ despite the property owner explicitly saying that they have permission to park there, but you can only pay cash using the ATM that will steal your card info and then refuse to give you a receipt or refund you for the towing that the property owner states in writing should never have happened