Tufts Dental Associates

Nov 2023

Pros: Decent prices, clean, nice people, front desk very nice Cons: No timeline or schedule laid out. It's been over 19 months since I went in to ask to get implants and I'm still waiting. Or so frustrated with not being able to get a rough schedule I texted my estimation of steps left and schedule to the doctor/intern. I asked to please correct or provide one in return. Never got one back. Had I known the time frame was going to be probably close to 2 years for completion and the terrible communication I would not have gone there. Medical staff told me I would only be billed for procedures in the plan they provided me. I asked that question several times over the course of visits there and they said yes. Kept getting front desk saying I owed for things not on the original plan. Implant doctor/intern (whatever they are called) never would reach out to me via, email or text about next step/visit in the procedure. I had to always be texting her. Twice she said she would get back to me the next day to schedule appointment and of course she didn't. I got the feeling the patience wasn't a priority at all. Dental mold guide used to lineup the implants was incorrect and they couldn't get it to fit. Had to redo mold meaning yet another visit when it comes in. Hopefully it fits the next time I go in. Overall, a very frustrating experience and would not recommend it. If I had it to do over again, I'd go to an established professional implant practice.

Sep 2021

I would give 10 stars, they were incredible. Got there early,8:30 at the emergency clinic. Signed in and was taken in about 9:15. I had a broken tooth with almost nothing left of the tooth number 28. Didn't really expect them to pull it today but James The student and Dr. Rueben removed the tooth and was out of there by 11.

Jan 2021

This review is for my experiences about 18 months ago. At the time I didn't have insurance and used Tufts as a cheaper alternative than a private dentist. I've had a few visits there and it's a 50/50 chance on who you get and how professional they'll be. Some of the students were great, others should drop out. My worst experience there started with a broken tooth. I broke a molar, and after a week of pain made an appointment for an extraction. At this time I was in severe pain and it was infected. The student looked it over, told their supervising doctor that I had horrible dental hygiene which caused it to decay right in front of me, and then started to begin a cleaning. I stopped her, told her I broke my tooth and didn't come in for a cleaning, I came in for an extraction. At this time I was in a ton of pain. She brought me to the surgery department, after the wait they set me up for the extraction. The student, was horrible with the extraction. Which is fine. They're students and they need the practice. Finally the tooth was removed with the help of a doctor, and I told them about the infection and if I should receive antibiotics for it. The doctor said I was fine and good to go with just Advil.Fast forward two VERY PAINFUL days later, I was rushed to the doctors because my jaw was swollen similar to a baseball. I first called Tufts and they said I'd have to make an appointment. So my girlfriend rushed me to the doctors and they prescribed me painkillers and very strong antibiotics. The doctor said if it were any worse I'd be in the hospital. It took about about 10 days to clear. Again, they're students. But there are no excuses for the doctors there and no excuses for the students to belittle you. I didn't go back after that.