Reviews for Metro Maids
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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Ratings
Google: 4.5/5Metro Maids
800 Boylston St #990124, Boston
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Wow. I was blown away by how much care and effort was placed into transforming our home. Elijah truly went above and beyond, and had all of the right equipment for amazing results. Highly recommend!
I love this service. The booking process is super convenient and they do a great job. The apartment always looks amazing after and they are nice to my dogs. Chedlyne does a great job.
In short: will break your appliance and blame you for doing it. I am a Harvard Grad Student who recently moved into a subleased apartment in Harvard Housing. Upon moving in on a Sunday, I was dissatisfied with the condition of the apartment. I quickly researched cleaning services that offered online booking. Metro Maids looked legitimate and there were decent reviews. I was very pleased with the booking process - it was fast and easy. I showered Monday morning very early in the morning (weird detail to include in a review - but you will soon see why it matters!) 1 cleaning person Metro Maids arrived on time at 9:30am Monday morning. He did a phenomenal job cleaning the unit - he was fast, efficient and very good. He was very respectful and courteous. I tipped him $25 cash on top of the payment amount because I was extremely satisfied. Fast forward to Tuesday morning - I step into the shower after a morning run and realize there is no shower head on the wall. Assuming it had been removed for cleaning, I look around on the walls of the bathtub for it. I find it on the ground behind the small bathroom trash can. It had been broken off the wall and I could not put it back on. I sent an email to Metro Maids - explaining that I was very dissatisfied with the fact that it was broken and he didn't let me know. (I would have been frustrated but accidents happen...) I had to get dressed in my sweaty workout gear and wait for Target to open to purchase another shower head AND the tools necessary to install it. I sent an email asking Metro Maids for a refund of $25 (services cost $130 in total) to replace the shower head. Metro Maids responded rather quickly, telling me that there was nothing they could do. They insisted that I told the cleaning employee that the shower was broken upon his arrival. I am competent in many areas - but I promise you I can't get a shower head on, much less how to get it off. I absolutely did not remove the shower head prior to the cleaner's arrival. Metro Maids is an incredible disappointment as a company and lacks business integrity and quality customer service. I requested an amount to be refunded that was less than the cost of a new shower head and the Uber to/from target. I could have insisted on a full refund - but that didn't seem fair to me. Instead they lied to me, put words in my mouth and told me "Thanks!"