Reviews for Towne Optical
Write a reviewHours
Monday: ClosedTuesday: 2 - 6PM
Wednesday: ClosedThursday: ClosedFriday: 2 - 6PM
Saturday: 3:30 - 5PM
Sunday: Closed
Tips
accepts credit cards private lot parking bike parking
Monday: ClosedTuesday: 2 - 6PM
Wednesday: ClosedThursday: ClosedFriday: 2 - 6PM
Saturday: 3:30 - 5PM
Sunday: Closed
accepts credit cards private lot parking bike parking
Google: 3/5
BBB: No Rating
Hard for me to understand that some of these reviews are talking about the same place that I've experienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business
ordered glasses March 11 now May 6th have not heard anything from them 6 phone calls to answering service no return call . Call during hours listed on web phone says closed . They have very limited hours . and even more limited customer service.
Ordered glasses 4 months ago, still haven't received them. Nothing wrong with the skill of the office staff regarding vision test/fitment appointments. If you choose to order glasses from them, don't prepay.