Mass Home Services, Inc.

May 2024

Recently I had all my windows and siding replaced by United Home Experts (UHE). This was a huge project for me, and something I had been planning for a few years. The sales person, Tim Carelli, was very helpful with discussing options. He listened to what I wanted, and did not want. His estimate included what I wanted, and avoided what I didn't want. Norm Harnick, the Project Manager contacted me to introduce himself and schedule the installation. Norm stops by every day or so to check on the progress and solicits feedback/concerns. The days he is not there, he calls to check in to see if you have any issues, which I never did. The on-site supervisor, Andre, was great to work with. He has a wealth of construction experience and is able to easily handle any issues which arise. Andre's crew: Joel, Mateus, Leomir, and Darci were professional, respectful, friendly, and worked as a high-performing team every day for two weeks. They always cleaned up as they went along. I have a few medical conditions, and I was upfront with Tim, Norm and Andre about the extra help I needed. They could not have been more accommodating. I honestly was not looking forward to having people in and out of the house for a couple of weeks. They quickly changed how I felt. I actually looked forward to seeing them. If you need windows or siding replaced, I highly recommend UHE. Ask for Tim to provide you with a quote. If you decide to go with them, request that Norm be your project manager, and Andre, Joel, Mateus, Leomir and Darci to be your installation crew. This team of professionals far exceeded my expectations.

Apr 2022

From the reviews it appears Heather B is very busy in #CYA mode. In multiple clients responses she states inability to match 1st name last initial to her data base which sounds like insinuations of fake reviews albeit if a potential client does not choose to do business with you then you shouldn't be listed as a customer in the database:). Will see how I make out with them and report back.

Feb 2022

Great people, great service, replies quickly over the phone, and their service experts are very proffesoinal and present themselves well. The team is friendly and genuine. I would defintely reccomend. They replaced our roof and did an amazing job