Reviews for Safelite AutoGlass
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: 8AM - 5PM
Sunday: Closed
Tips
free wi-fi
Ratings
Google: 3.8/5 BBB: A+ Nextdoor: 1 ❤️Safelite AutoGlass
94 Massachusetts Ave, Arlington
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When booking the appointment and dropping off my car I was told consistently the timing would be 3-4 hours, and when I called after 4 hours I was told the work hadn't started and essentially I would just come get it it at the end of the day. I just would have appreciated transparency around the length of time I could expect at the beginning so I could plan my day better.
Not sure why there are so many negative reviews here. I'm sure there are always some hiccups but for me they were extremely helpful, patient in answering questions, took care of everything wonderfully, and provided all the info I needed. Very easy to schedule and windshield replacement was complete in an hour.
Staff at this location are friendly and efficient, my repair was done on time as promised with no noticeable issues afterwards. My only gripe is that I came back for a replacement after my initial windshield was found to be damaged. The following day that I came back there were still imperfections in the replacement glass (Not the fault of the onsite staff). At this point I bit the proverbial bullet and called it a day. I could not come back for a third retry at this point and lived with my decision. Quality Control from the warehouse to the shop could be improved substantially.