My central air compressor died and because it was so old the air handler also needed to be replaced. Jay came to the house the same day after we talked and gave me several options for replacements to work within my budget and even provided rebate guidance for MassSave. He was able to get the team to to start the install very fast to get us set up before the summer heat. The team was very polite and professional. They kept the house very clean and finished ahead of the original schedule.
November 2023
Pinnacle took over the service of my mini-split system after the original installers botched the job and left me with a mess. Jay, Mike, and Derek have been prompt and professional and have done an outstanding job putting my system in order. I highly recommend their services!
October 2023
I really don't like to leave negative reviews, and I'm always so happy to leave positive reviews. This is a very positive review, so you can imagine how happy I am to leave it. I have found Pinnacle highly responsive from the get-go, very willing and able to communicate. The proposed solution was exactly what I'd hoped for (a ducted central system with two heat pumps, one for each floor, and a mini-split in a room that was not accessible from the central system). The team is now in my house for the second week and they're great. It's always a bit tricky to anticipate where the ductwork (supplies and returns) will be routed, and they've gone... read full review
My central air compressor died and because it was so old the air handler also needed to be replaced. Jay came to the house the same day after we talked and gave me several options for replacements to work within my budget and even provided rebate guidance for MassSave. He was able to get the team to to start the install very fast to get us set up before the summer heat. The team was very polite and professional. They kept the house very clean and finished ahead of the original schedule.
Pinnacle took over the service of my mini-split system after the original installers botched the job and left me with a mess. Jay, Mike, and Derek have been prompt and professional and have done an outstanding job putting my system in order. I highly recommend their services!
I really don't like to leave negative reviews, and I'm always so happy to leave positive reviews. This is a very positive review, so you can imagine how happy I am to leave it. I have found Pinnacle highly responsive from the get-go, very willing and able to communicate. The proposed solution was exactly what I'd hoped for (a ducted central system with two heat pumps, one for each floor, and a mini-split in a room that was not accessible from the central system). The team is now in my house for the second week and they're great. It's always a bit tricky to anticipate where the ductwork (supplies and returns) will be routed, and they've gone... read full review